Refund policy

We do not offer payment refunds. If you are not satisfied with your order or if your product arrives damaged, we will provide a replacement instead of a refund.

To request a replacement, you must notify us within 48 hours of delivery and provide clear photos of the damaged item. If photos cannot be provided, we will be unable to process your request.

Replacements will not be issued for items delivered to an incorrect address provided by the buyer. Additionally, shipping charges are non-refundable.

All returns must be shipped back with a tracking number to ensure security for both the buyer and seller. Orders marked as “Return to Sender” will not be eligible for a replacement.

If you have any concerns about your order, please contact us immediately. we’re happy to assist! rataabackdrops@gmail.com.